Refund Policy

At Evalcore LLC, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, and we strive to make the return and refund process as simple and fair as possible. If you are not happy with an item you purchased, you may request a refund within 30 days from the date you received the product, provided the item is returned in its original, unused condition with all original packaging and labels intact.

To begin a return, please contact our customer support team through the Contact Page on our website with your order number and reason for the return. Once we receive and inspect the returned item, we will notify you about the approval of your refund. If the refund is approved, we will issue the refund to your original payment method or, if preferred and agreed upon, provide store credit or an exchange for another product.

Please note that certain items may not be eligible for a refund, such as products that have been used, damaged after delivery, or customized specifically per your request. Shipping charges paid at the time of purchase are non-refundable unless the return is due to a mistake on our part, such as an incorrect or defective item being sent to you. In those cases, we will cover the return shipping cost so you are not charged extra.

Refunds are typically processed within several business days after we receive the returned item, though the exact time it takes for funds to appear in your account can vary depending on your bank or payment provider. To ensure full transparency and continued trust, we will always communicate with you throughout the return and refund process.